Shipping policy

SHIPPING & DELIVERY

DELIVERY – WHERE AND WHEN

WE DO NOT SHIP ON CERTAIN PUBLIC HOLIDAYS. PLEASE REFER TO THE HELP SECTION OF THE WEBSITE FOR DATES AND THE AVAILABLE DELIVERY TIMES AND METHODS. WE CAN ONLY FULFILL AN ORDER TO A DELIVERY ADDRESS WHICH IS A HOME OR OFFICE ADDRESS IN ONE OF THE COUNTRIES LISTED IN THE HELP SECTION OF THE WEBSITE.

SPLIT DELIVERY

WHERE POSSIBLE, WE TRY TO DELIVER ALL ITEMS WHICH YOU HAVE ORDERED AT THE SAME TIME. HOWEVER, PLEASE NOTE THAT DUE TO THE FACT THAT CUSTOMIZED PRODUCTS ARE MANUFACTURED AT DIFFERENT FACTORIES, AN ORDER FOR MULTIPLE CUSTOMIZED PRODUCTS MAY RESULT IN SPLIT SHIPMENTS.

WE RESERVE THE RIGHT TO SPLIT THE DELIVERY OF YOUR ORDER, FOR INSTANCE IF PART OF YOUR ORDER IS DELAYED OR UNAVAILABLE. IN THE EVENT THAT WE SPLIT YOUR ORDER, WE WILL NOTIFY YOU OF OUR INTENTION TO DO SO BY SENDING YOU AN E-MAIL TO THE E-MAIL ADDRESS PROVIDED BY YOU AT THE TIME YOUR ORDER WAS PLACED.

INSPECTION UPON DELIVERY

UPON DELIVERY, PLEASE INSPECT THE PACKAGING FOR DAMAGE. IF IT APPEARS THAT THE PRODUCTS ARE DAMAGED, PLEASE DO NOT ACCEPT THE SHIPMENT.