FAQ

WHAT IF MY PACKAGE IS LOST?

ALTHOUGH WE DO NOT ANTICIPATE ANY ISSUES, ALL ORDERS ARE STILL SUBJECT POTENTIAL DELAYS DUE TO COVID-19 RESTRICTIONS. WE WILL ENSURE YOUR PACKAGE IS SENT OUT IN A TIMELY MANNER, WITHIN 2 TO 3 BUSINESS DAYS FOLLOWING THE DAY THE ORDER WAS PLACED. ONCE THE PACKAGE LEAVES OUR FACILITY, IT FALLS UNDER THE LIABILITY OF THE COURIER AND CAN BE SUBJECT TO ISSUES THAT ARE OUT OF OUR CONTROL - YOU WILL NEED TO CONTACT THE ACCORDING SHIPPING SERVICE FOR UPDATES ON ANY DELAYS OR SHIPPING ERRORS. 

PLEASE MAKE INQUIRIES ON IDLE PACKAGES WITHIN 30 DAYS FROM THE ORDER DATE. 

WHAT IF THERE IS AN ERROR ON MY SHIPPING ADDRESS?

SHIPPING ADDRESSES CANNOT BE CHANGED ONCE ORDERS ARE PROCESSED IN OUR SYSTEM. PLEASE BE SURE TO DOUBLE CHECK ALL INFORMATION BEFORE CHECKING OUT TO ENSURE A QUICK SHIPPING PROCESS, AS IT IS THE CUSTOMERS RESPONSIBILITY.  IF YOU IMMEDIATELY NOTICE AN ERROR IN YOUR CONFIRMATION EMAIL, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY SO WE CAN TRY TO STOP THE PACKAGE FROM LEAVING THE WAREHOUSE. 

HOW CAN I TRACK MY ORDER?

ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION.

PLEASE BE SURE TO DOUBLE CHECK ALL INFORMATION, INCLUDING EMAIL, BEFORE CHECKING OUT TO ENSURE A QUICK SHIPPING PROCESS. IF YOU DO NOT RECEIVE A CONFIRMATION EMAIL WITHIN 24 HOURS PLEASE REACH OUT TO CUSTOMER SERVICE TO ENSURE YOUR ORDER HAS BEEN PROCESSED. 

WHERE DO YOU SHIP?

WE SHIP WORLDWIDE. PLEASE HAVE A LOOK AT SHIPPING RATES AND TAXES DERIVED FROM YOUR ORDER FOR GEOGRAPHICAL SPECIFICS 

WHAT IS THE REFUND POLICY?

ALL SALES ARE FINAL. ONCE AN ORDER IS SUBMITTED, WE CANNOT CANCEL OR MODIFY A SHIPMENT. IN THE CASE OF DAMAGED OR INCORRECT GOODS RECEIVED, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY TO REVIEW AND RESOLVE. 

PLEASE MAKE INQUIRIES ON DAMAGED OR INCORRECT GOODS WITHIN 7 DAYS OF THE DELIVERY DATE. NO INQUIRIES WILL BE ACCEPTED BEYOND THE 7 DAY PERIOD.

WHAT PAYMENT METHODS ARE ACCEPTED?
We ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER

WHAT IF I HAVE MORE QUESTIONS?

PLEASE REACH OUT TO CUSTOMER SERVICE CS@BETTERWORLDFRAGRANCEHOUSE.CO FOR ANY FURTHER QUESTIONS.

WHAT IF SOMETHING IS OUT OF STOCK?

STAY TUNED ON OUR SOCIAL MEDIA CHANNELS FOR ANY FUTURE RESTOCK ANNOUNCEMENTS AND FURTHER DROPS.

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