What is Better World Fragrance House?
Drake’s relationship to scent is deeply personal. Over the years he has worked to develop distinctive scents to curate and improve space. Working with leading perfumer, Michael Carby and Givaudan - a leader in the flavor and fragrance industry, BWFH has brought his vision to life in the form of five unique scents, each based on a different memory. Better World Fragrance House aims to create a better world through scent.
Care recommendations
Trim the candle’s wick to ¼” before every burn
Allow the candle to burn for a minimum of 3-4 hours to prevent the wax from tunneling.
This is especially important for the first burn.
Care instructions are provided on the bottom of each candle.
FAQ
What if my package is lost?
Once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control. You will need to contact the according shipping service for updates on any delays or shipping errors.
Please make inquiries on idle packages within 30 days from the order date. You may contact our support team if you have any additional questions.
What if there is an error on my shipping address?
Once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control. You will need to contact the according shipping service for updates on any delays or shipping errors.
Please make inquiries on idle packages within 30 days from the order date. You may contact our support team if you have any additional questions.
How can I track my order?
Once your package has shipped, you will receive an email with corresponding tracking information. Please allow 48 business hours for the tracking to update.
How long until my order ships?
Please allow 48 business hours for your order to ship. In the event that there is a delay our customer service team will reach out with more information.
Where do you ship?
We ship internationally. Please have a look at shipping rates and taxes derived from your order for geographical specifics.
By placing an order with us, you authorize us or our designee to facilitate shipment to your address outside the United States & Canada. You also acknowledge that, pursuant to the customs laws of your place of delivery, the shipment may incur duties and import taxes upon delivery. This charge is determined by your local customs authority. Payment of these may be necessary to release your order from customs. For more information, please consult your local customs office.
What is the refund policy?
Refunds will only be processed in the case of damaged or incorrect items received, please contact customer service to review and resolve your issue.
Please make inquiries on damaged or incorrect goods within 7 days of the delivery date.
What payment methods are accepted?
We accept Visa, Mastercard, American Express and Discover.
How do I add the personalization?
Each candle is designed for personalization.
The Better World Fragrance House gold marker is a signature feature that allows you to gift the candle with a custom touch or just express yourself artistically.
What if I have more questions?
Please reach out to customer service support@betterworldfragrancehouse.co for any further questions.